Shipping Policy
Last Updated: October 1, 2026
This Shipping Policy applies to orders placed through Gear Trail USA, an online retail brand operated by Marefa L.L.C.
Business Information
Brand: Gear Trail USA
Legal Company
Name: Marefa L.L.C.
Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@geartrailusa.com
Phone: +1 561-922-0063
Order Cut-Off Time
Orders placed before 2:00 PM Eastern Time (ET) on business days are processed the same business day. Orders placed after 2:00 PM ET are processed on the next business day.
Orders placed on weekends or U.S. holidays are processed on the next business day.
Order Processing Time
Orders are generally processed and prepared for shipment within 1–3 business days, Monday through Friday, after payment has been successfully confirmed.
Processing time is separate from shipping transit time.
Shipping Time
After an order has been shipped, standard delivery typically takes 3–5 business days, Monday through Friday.
Actual delivery times may vary depending on the destination, carrier operations, weather, and other circumstances outside our control.
Estimated Total Delivery Time
The estimated total delivery time is 4–8 business days, including the order processing period and shipping transit time.
These are estimates and are not guaranteed delivery dates.
Shipping Cost
We offer Free Standard Shipping on orders shipped within the United States.
No minimum purchase is required for free standard shipping.
Shipping Coverage
We currently ship orders within the United States.
Orders cannot be shipped to destinations outside the United States unless otherwise stated on the website.
Packaging
Orders are packaged appropriately for shipment to help protect the products during transportation.
Order Tracking
After your order has been shipped, we will send a shipping confirmation email containing available tracking information.
Tracking information may take 24–48 hours to become active or show movement in the carrier’s tracking system.
Order Changes and Cancellations
If you need to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests received before an order has been shipped may be eligible for cancellation and a full refund.
Once an order has been shipped, it cannot be canceled through the shipping process. Please refer to our Return & Refund Policy for information about eligible returns.
Undeliverable or Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order is returned to us because the shipping address was incorrect, incomplete, or undeliverable, we will contact the customer regarding the available options.
Additional shipping charges may apply if a customer requests that an order be reshipped.
Delayed, Lost, or Stolen Packages
If your order is delayed or appears to be lost in transit, please contact us so that we can review the available tracking information and assist with the delivery issue.
Once a carrier’s tracking information confirms that a package has been delivered to the address provided with the order, Gear Trail USA is not responsible for packages that are subsequently reported as missing or stolen. We will, however, assist customers in contacting the carrier where appropriate.
Contact Us
If you have questions about shipping or the delivery of your order, please contact us:
Gear Trail USA
Operated by: Marefa L.L.C.
Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@geartrailusa.com
Phone: +1 561-922-0063