Return & Refund Policy
Last Updated: October 1, 2026
This Return & Refund Policy applies to orders placed through Gear Trail USA, an online retail brand operated by Marefa L.L.C.
Customer Support
Gear Trail USA
Operated by: Marefa L.L.C.
Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@geartrailusa.com
Phone: +1 561-922-0063
30-Day Return Policy
Customers may request a return within 30 calendar days of receiving their order.
To qualify for a change-of-mind return, the product must be:
Unused and undamaged
Unworn, where applicable
In its original condition
Returned with its original packaging
Returned with all applicable accessories, manuals, tags, and other included components
Accompanied by the applicable order information or proof of purchase
Products that have been used, installed, altered, or damaged after delivery may not qualify for a change-of-mind return.
Damaged, defective, or incorrect products are handled separately under the Damaged, Defective, or Incorrect Items section below.
How to Request a Return
Before returning an item, contact us at support@geartrailusa.com and provide:
Your name
Order number
Reason for the return
Photographs of the product and packaging, when relevant
We will review the request and provide return instructions if the return is eligible.
Please do not send a product to a return address without receiving return instructions from our customer support team. This helps ensure that the return is properly identified and processed.
Return Shipping Costs
For an accepted return, Marefa L.L.C. will provide a prepaid return shipping label.
Customers should not send a return using their own shipping method unless specifically instructed by our customer support team.
Restocking Fees
We do not charge a restocking fee for accepted returns.
Sale and Discounted Items
Sale and discounted items are eligible for the same 30-day return period as regularly priced items, subject to the conditions of this policy.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or different from the product ordered, contact us at support@geartrailusa.com as soon as possible.
Please provide:
Order number
Description of the issue
Photographs of the product
Photographs of the packaging and shipping label, when relevant
Photographs showing the damage, defect, or incorrect item
We will review the reported issue and determine an appropriate resolution based on the circumstances. This may include a replacement or refund.
Customers should not return a damaged, defective, or incorrect item until return instructions have been provided by our support team.
Non-Returnable Conditions
A product may not qualify for a change-of-mind return if it:
Has been used, installed, altered, or damaged after delivery
Is missing original components, accessories, manuals, tags, or packaging
Is not returned in its original condition
These conditions do not limit a customer’s rights regarding products that arrive damaged, defective, or incorrect.
If you are unsure whether a particular product is eligible for return, please contact us before placing your order.
Exchanges
We do not offer direct exchanges.
If you would like a different product, you may request a return for the original eligible item. Once the return is accepted and the applicable refund is processed, you may place a new order for the desired product.
Order Cancellations
Orders may be canceled before shipment.
To request a cancellation, contact support@geartrailusa.com as soon as possible and include your order number.
If the cancellation is successfully processed before shipment, the applicable payment will be refunded to the original payment method.
Once an order has been shipped, it cannot be canceled. After delivery, customers may request a return in accordance with this policy.
Refunds
After we receive and inspect an accepted return, we will notify the customer whether the refund has been approved.
Approved refunds will include the eligible product amount and any original shipping charges paid by the customer, where applicable.
Refunds will be issued to the original payment method within 10 business days after approval.
The time required for the refund to appear in the customer’s account may vary depending on the customer’s bank or payment provider.
If more than 15 business days have passed since we approved your refund and the refund has not appeared, please contact us at support@geartrailusa.com.
Contact Us
For questions about returns, refunds, or cancellations, please contact:
Gear Trail USA
Operated by: Marefa L.L.C.
Registered Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Email: support@geartrailusa.com
Phone: +1 561-922-0063